Privacy Policy

Last Updated: January 2026

At 4KTVZ, operated by 4K WATCHING LTD (Company Number: 15550079), your privacy is our priority. The 4KTVZ brand has been serving customers since 2018, and we remain committed to protecting your personal data and being transparent about how we collect, use, and safeguard it. This Privacy Policy explains our practices in compliance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018.

1. Who We Are (Data Controller)

For the purposes of data protection law, the data controller responsible for your personal information is:

2. Information We Collect

We collect different types of information depending on how you interact with our service:

a) Information You Provide Directly

• Account Data: Name, email address, and password when you register
• Payment Information: Billing address and payment confirmation (we never store full card numbers — payments are processed securely by PayPal or our payment partners)
• Communication Data: Messages you send us via email, WhatsApp, or live chat
• Subscription Preferences: Plan choice, device count, and renewal preferences

b) Information Collected Automatically

• Technical Data: IP address, device type, operating system, browser type, and app version
• Usage Data: Login times, active devices, and basic service-quality diagnostics
• Cookies & Similar Technologies: Used for site functionality, security, and analytics (see Section 8)

c) Information We Do NOT Collect

• We do not log the specific channels, movies, or shows you watch
• We do not store full payment card numbers on our servers
• We do not collect biometric data, location data, or contact lists

3. Legal Basis for Processing

Under UK and EU GDPR, we only process your personal data when we have a valid legal basis to do so:

• Contract Performance: To provide the service you have subscribed to
• Legal Obligation: To comply with tax, accounting, and anti-fraud laws
• Legitimate Interest: To secure our infrastructure, prevent abuse, and improve our service
• Consent: For optional cookies and any marketing communications (which you can withdraw at any time)

4. How We Use Your Information

We use your personal data to:

• Create and manage your account
• Deliver subscription credentials and service activation
• Process payments and issue receipts
• Provide customer support and respond to your inquiries
• Detect, prevent, and investigate fraud or abuse
• Send essential service notifications (renewal reminders, outage notices, policy updates)
• Comply with legal and regulatory obligations
• Improve service quality and develop new features

5. How We Share Your Information

We only share your data with trusted parties who help us run the service, and only to the extent strictly necessary:

• Payment Processors: PayPal and our banking partners — to process transactions securely
• Hosting & Infrastructure Providers: Cloud servers and CDN partners that store data on our behalf under strict confidentiality agreements
• Communication Tools: Email delivery and live-chat platforms used to provide customer support
• Legal & Regulatory Authorities: When required by law, court order, or to protect our legal rights
• Professional Advisors: Accountants and legal advisors bound by professional confidentiality

All third-party processors are contractually required to handle your data in accordance with applicable data protection laws.

6. International Data Transfers

Some of our service providers may be located outside the United Kingdom or European Economic Area (EEA). When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the UK ICO and EU Commission
• Adequacy decisions issued by competent regulators
• Other lawful transfer mechanisms permitted under UK and EU GDPR

7. Data Retention

We keep your personal data only for as long as necessary for the purposes outlined in this policy:

• Active Account Data: Retained while your subscription is active
• Inactive Accounts: Retained for up to 24 months after your last subscription, then anonymized or deleted
• Payment & Billing Records: Retained for up to 7 years to meet UK tax and accounting obligations
• Support Communications: Retained for up to 24 months for quality and dispute-resolution purposes
• Server Logs: Retained for up to 90 days for security and abuse prevention

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. We use:

• Strictly Necessary Cookies: Required for the site to function (login, cart, security)
• Functional Cookies: Remember your language and display preferences
• Analytics Cookies: Help us understand how visitors use our site (only with your consent)

You can control cookies through your browser settings or our cookie consent banner. Disabling strictly necessary cookies may affect site functionality.

9. Your Privacy Rights

Under UK and EU GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right of Rectification: Correct inaccurate or incomplete information
• Right of Erasure: Request deletion of your data (the "right to be forgotten")
• Right to Restrict Processing: Limit how we use your data in specific circumstances
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw any consent you have given, at any time
• Right to Lodge a Complaint: Contact a supervisory authority if you believe your rights have been violated

To exercise any of these rights, simply email us at subscription@4ktvz.com. We will respond within 30 days, free of charge.

10. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it, including:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted password storage using industry-standard hashing algorithms
• Restricted internal access on a need-to-know basis
• Regular security monitoring and infrastructure updates
• Secure payment processing through PCI DSS-compliant providers

11. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected information from a minor, we will promptly delete that data. If you believe a child has provided us with their information, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy applies only to 4KTVZ. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before sharing personal data with them.

13. Marketing Communications

We may occasionally send you service updates, special offers, or newsletters. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Replying to our message with the word "STOP"
• Emailing us at subscription@4ktvz.com

Please note: even if you opt out of marketing, we will still send essential service-related emails (renewal notices, security alerts, and policy updates).

14. Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours of becoming aware
• Inform affected users without undue delay
• Provide guidance on protective steps you can take
• Document the incident and our response

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the new version on our website
• Notify registered users by email for significant changes

We encourage you to review this policy periodically to stay informed about how we protect your data.

16. Supervisory Authorities

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with a supervisory authority:

• United Kingdom: Information Commissioner's Office (ICO) — ico.org.uk
• Germany: Federal Commissioner for Data Protection (BfDI) — bfdi.bund.de
• European Union: Your local national data protection authority

However, we encourage you to contact us first so we can address your concerns directly.

17. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please contact us:

© 2018-2026 4K WATCHING LTD (Company No. 15550079) trading as 4KTVZ. All rights reserved.