Refund & Cancellation Policy

Last Updated: January 2026

At 4KTVZ, operated by 4K WATCHING LTD (Company Number: 15550079), customer satisfaction is our top priority. The 4KTVZ brand has been delivering premium IPTV entertainment since 2018, and we stand behind the quality of our service. This policy explains when refunds are available, how to request one, and what to expect during the process.

1. Eligibility for Refunds

You may qualify for a full refund if you experience a service-side technical issue that our support team cannot resolve within a reasonable time. Eligible situations include:

• Persistent buffering or freezing caused by our servers
• Inability to activate your subscription after payment is confirmed
• Major channel or content unavailability on our end
• Continuous service downtime exceeding 24 hours
• Duplicate charges or billing errors on our side

2. Refund Window

Refund requests must be submitted within 30 days of your initial purchase date. Requests made after this period may be reviewed on a case-by-case basis but are not guaranteed. Renewals are treated as new purchases, with their own 30-day window.

3. EU/UK Right of Withdrawal Notice

For customers in the European Union and United Kingdom: under digital-content rules, the standard 14-day right of withdrawal does not apply once the service has been activated and you have started consuming the digital content (i.e., once you have logged in and accessed channels). By completing your purchase and activating your subscription, you expressly consent to immediate access and acknowledge that this waives your statutory withdrawal right under Article 16(m) of the EU Consumer Rights Directive.

Our voluntary 30-day refund policy described above offers broader protection than the statutory minimum and applies regardless of activation status, provided the eligibility criteria are met.

4. Situations Not Eligible for Refunds

Refunds will not be issued in the following cases:

• Issues caused by your internet connection, ISP throttling, or local network problems
• Incompatibility with devices not listed in our official compatibility guide
• Setup or configuration errors (free setup support is available before requesting a refund)
• Change of mind after subscription activation and content access
• Violation of our Terms of Service or fraudulent activity
• Subscriptions older than 30 days from the purchase date
• Partial refunds for unused time on a working subscription
• Purchases made through third-party resellers (subject to their own policies)

5. How to Request a Refund

Follow these three steps to submit your request:

Step 1 — Contact Our Support Team

• 📧 Email: subscription@4ktvz.com
• 📱 WhatsApp: +44 7460 992976
• 💬 Live Chat: Available on our website (bottom-right corner)

Step 2 — Provide the Required Details

• Subscription username or order number
• Email address used for the purchase
• Date of purchase
• Detailed description of the issue, including screenshots or error messages where possible
• Payment method used (PayPal, Bank Transfer, etc.)

Step 3 — Allow Our Team to Troubleshoot

Our team will first attempt to resolve any technical issue before processing a refund. Most problems are fixed within 24 hours. If we cannot resolve the issue and your request meets the eligibility criteria, your refund will be approved.

6. Refund Processing Times

7. Subscription Cancellation

You may cancel your subscription at any time by contacting our support team. Please note the following:

• Cancellation alone does not automatically qualify you for a refund — refund eligibility criteria still apply
• No refunds are issued for unused portions of an active, working subscription
• Your service remains active until the end of your current billing period
• Subscriptions do not auto-renew — you must manually renew before expiry to avoid interruption
• Cancellation can be reversed at any time before your subscription expires

8. Chargebacks and Disputes

If you have a billing concern, please contact us first — we are committed to resolving issues quickly and fairly. Initiating a chargeback or payment dispute without first contacting our support team will result in:

• Immediate suspension of your subscription
• Permanent ban from future purchases
• Potential reporting to relevant fraud-prevention databases

Most disputes can be resolved within 24 hours through direct communication. Please give us the opportunity to help before escalating.

9. Free Trial and Promotional Subscriptions

Free trials, promotional subscriptions, and discounted offers are non-refundable. These are provided as a preview of our service, allowing you to test compatibility and quality before committing to a paid plan.

10. Important Notes

• This refund policy applies only to purchases made directly through 4ktvz.com
• Purchases made through third-party resellers are subject to those resellers' policies
• We reserve the right to refuse refunds where fraud, abuse, or violation of Terms of Service is suspected
• Repeated refund requests from the same customer may result in account suspension
• This policy may be updated periodically — the version in effect at the time of your purchase applies

11. Try Support Before Refunding

Before requesting a refund, please reach out to our support team — most issues are resolved within minutes. We provide:

• Free setup assistance for all supported devices
• Step-by-step troubleshooting
• Alternative streaming app recommendations
• Server reassignment and playlist refresh
• Compatibility checks for your device and network

12. Contact Us

For refund requests, cancellations, or any questions about this policy:

© 2018-2026 4K WATCHING LTD (Company No. 15550079) trading as 4KTVZ. All rights reserved.